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These terms set out how your account with yh999 works — what we commit to, what you agree to when you use this platform, and how both sides handle disputes or changes. Access to this platform depends on your local law and eligible regions; please read these terms before you start.
By opening an account and using any part of this platform — including the games lobby, sportsbook, and any wallet-linked transaction route — you are agreeing to be bound by these terms. They cover every interaction: browsing the lobby, placing activity in a game session, and moving funds through Nagad, Rocket or Upay. Where a specific feature carries its own rules, those supplementary terms sit alongside these, not in place of them. We may update these terms when our services change or when regulatory requirements shift. When that happens, we will post the revised version here with a notice date. Continued use of your account after that date means you accept the updated version. If any part of an update does not work for you, you can close your account before the effective date by contacting our support route. These terms do not override any applicable law in your jurisdiction; where local law sets a stricter requirement, that requirement applies. Your eligibility to use this platform remains subject to the laws of your region at all times.
These terms draw a clear boundary between what we govern directly and what sits with third parties or your own device. Understanding that boundary helps you know where to raise a question and who handles it.
We govern how your account is created, verified and maintained. Log-in credentials, session activity and account closure all fall within these terms. We do not control your device, browser or mobile network; those remain your own responsibility.
Deposits and withdrawals processed through Nagad, Rocket or Upay are subject to the rules stated in your account wallet section. Our terms cover the instruction you send; the payment network applies its own processing conditions independently.
Game content supplied by studios available in the lobby — including titles across the slots, live casino and sportsbook categories — is governed by these terms during your session. RTP and game-rule disclosures follow whatever the individual game or provider publishes.
Links to external pages, payment network portals or affiliated services are not covered by these terms once you leave this platform. We are not liable for the content, privacy practices or terms of any site or service we do not directly operate.
These terms are not only obligations — they also set out practical actions you can take to manage your account and keep your records accurate. You can review your full transaction history in the account wallet section at any time; this includes every Nagad, Rocket and Upay movement linked to your account. If any detail in your profile is incorrect — name, contact number, wallet ID — you have the right to request a correction through the support channel, and we will process it once we can verify the update against the information you originally submitted. You can also raise a formal question about how your account is being handled, and we will respond through the route you used to contact us. If you decide to close your account, you can request that through support; any pending balance will be handled according to the withdrawal rules shown in your account at the time of closure. These steps are built into how your account operates — not added as optional features.
Open the transaction history in your account wallet to see every deposit, withdrawal and adjustment. Nagad, Rocket and Upay entries each carry a reference number you can match against your mobile wallet statement.
If your registered name, phone number or linked wallet ID needs updating, contact support with the correct information and proof of the change. We verify before applying any correction.
If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, submit your question through the support route. We document every escalation and follow up through the same channel.
You can ask to close your account at any time. Pending funds are settled according to the withdrawal conditions active on your account. Contact support to start the process; we will confirm receipt and next steps.
If you have a question about any part of these terms, the clearest route is always through a support channel that creates a written record. We handle policy questions, account corrections and formal complaints through the routes listed here. Use the one that works best for your situation.
Open the live chat from any page on the platform. Use this for immediate questions about what a specific term means or how it applies to a current session. The conversation is logged against your account.
For formal complaints or written requests — such as account corrections or policy dispute escalations — send your query to the email address shown in your account help section. Include your account reference for faster handling.
The help section inside your signed-in account lists current support routes, published policy links and the form for submitting a structured complaint. This is the most complete view of your options at any point.
We aim to keep the rules around your account clear and consistently applied — not buried in footnotes or changed without notice. Here is how we handle the areas that matter most to your account security and policy rights.
Account data — including your registered contact details and transaction records linked to Nagad, Rocket or Upay — is held in accordance with the data terms published in our privacy policy. You can request a copy of your records through support.
Access to your account is protected through your login credentials. We do not share account details with third parties outside the scope of your transaction instructions. If you suspect unauthorised access, contact support immediately through live chat.
Previous versions of these terms are retained internally. If a dispute references an earlier version, we can confirm which version was active at the relevant time. The current version date is shown at the top of the live policy page.
If you need to update registered information or formally dispute a term's application to your account, the request goes through email support with a written record kept on both sides. We do not handle policy change requests through informal channels.
These are the questions we see most often about how these terms work in practice. If your question is not here, the support routes in the section above will connect you to someone who can answer it directly.
Yes. Any deposit or withdrawal instruction you send through Nagad, Rocket or Upay from your account wallet falls within the scope of these terms. The payment network also applies its own conditions; both sets of rules apply at the same time.
We update the terms when our services or regulatory requirements change. You will see a notice on the platform and the updated version will be dated. If you continue using your account after the effective date, that counts as acceptance of the revised terms.
Contact support via email and include your account reference. We retain previous versions internally and can confirm which version applied at any given date. This is useful if you are raising a formal complaint about a specific period of account activity.
If an update to the terms does not work for you, you can close your account before the effective date of the change. Contact support to start the closure process. Any balance in your account at the time of closure is handled under the withdrawal rules currently shown in your account.
Third-party services, external links and the payment networks behind Nagad, Rocket and Upay operate under their own terms once you are outside this platform. We govern what happens inside your account; what happens on a third-party portal is that party's responsibility.
Yes. Access to this platform and any activity on it depends on your local law and eligible regions. These terms do not override applicable local law. If local law restricts or prohibits use of this kind of platform, those restrictions take precedence over anything stated here.